Privacy Policy

1. Who We Are

Munnar Dreams Holidays is a licensed local destination management operator based in Munnar, Kerala. Our registered office is located at No: 425 Thokkupara, Anachal, Munnar, Kerala 685565, India. We craft customized holiday packages, resort stays, cab services, and guided experiences across Kerala.

2. Information We Collect

When you plan a trip with us via our website forms, WhatsApp, phone, or email, we collect only the necessary travel details:

• Contact Details: Full name, WhatsApp/phone number, and email address.
• Trip Preferences: Travel dates, number of adults and children, destination interests, budget preferences, and special dietary/room requests.
• Technical & Usage Data: Anonymized browser analytics, device type, and referral URLs to ensure website performance and security.

3. How We Use Your Information

Your details are used strictly for the following purposes:

• To prepare custom Kerala itineraries, quotes, and hotel reservations.
• To coordinate vehicle transportation, airport pick-ups, and houseboat arrangements.
• To communicate trip updates, vouchers, and emergency assistance during active travel.
• We never sell, rent, or trade your personal information to third-party advertisers.

4. Direct WhatsApp Communication

Our trip planner creates pre-filled messages that open in your WhatsApp application. No sensitive information is sent or stored until you explicitly review and send the message on WhatsApp.

5. Cookies & Tracking

Our website uses essential performance cookies to ensure fast page loads, retain navigation preferences, and measure aggregate visitor counts. You can disable cookies at any time through your browser settings without affecting core browsing.

6. Data Security & Retention

We implement industry-standard encryption and operational safeguards to secure all traveler records. Personal trip details are retained only as long as necessary to complete your booking, fulfill accounting requirements, or comply with statutory obligations under Indian law.

7. Your Rights

Under applicable data protection laws, you have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your records once your journey has concluded.